Refund Policy

Policy Scope & Purpose

This Refund Policy applies to all product return and refund service scenarios on the sezaneshop.it.com platform. It is formulated to standardize the platform's after-sales processing procedures, protect the legitimate shopping rights and interests of global users, and ensure that return and refund services are carried out in a standardized, fair and efficient manner.

Return Eligibility & Time Limit

sezaneshop.it.com provides users with a 60-day long-term free return service. Within 60 days after the user successfully receives the goods, whether it is product quality problems, style mismatch, size inappropriate or other personal unsatisfactory reasons, users can initiate a legal and valid return application. All return orders enjoy free return shipping service, and users do not need to bear any return logistics expenses.

authorized reseller Refund Processing Cycle

After our warehouse receives the returned goods and completes the verification of product integrity, no artificial damage and complete accessories, the platform will immediately trigger the formal refund process. All refund funds will be returned to the user's original payment account within 5 to 10 working days. The final arrival time of the refund is subject to the settlement rules of the user's payment institution.

Refund Implementation Rules

For returns caused by product quality defects, logistics damage and other platform-side problems, we will provide 100% full refund service. For returns due to personal reasons, the platform will complete the refund settlement according to the actual payment amount of the order. All refund processes are automatically supervised and processed by the platform system, with open and transparent progress, and users can check the refund status in real time through the personal order background of sezaneshop.it.com.

 

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