Customer Service Policy

Service Tenet

sezaneshop.it.com adheres to the service tenet of professionalism, efficiency, consideration and integrity, and takes satisfying user shopping needs and solving user service problems as the core goal. Our professional customer service team provides full-cycle supporting services for global users, covering pre-sales consultation, in-sales guidance and after-sales problem handling, creating a seamless shopping service experience.

Pre-sales Consulting Service

Our customer service team provides comprehensive pre-sales consulting services for users, including product style introduction, fabric parameter explanation, size matching guidance, summer wearing scenario recommendation, platform discount activity rules, last-size bargain policy explanation and free shipping rule consultation. For our core hot-selling products such as Faux Patent Leather Buckle Pointed Toe Heels, V-neck Button Knit Long Sleeve Tops and Seamless Square Neck Jacquard Solid Crop Tank Tops, we can provide targeted purchasing guidance to help users make accurate choices.

In-sales Auxiliary Service

During user order placement, payment and pending shipment, our customer service supports real-time consultation on order progress, inventory status, discount superposition rules and order information modification. We will respond to user demands in the shortest time, assist users in completing order operations correctly, and ensure the smooth completion of each transaction.

After-sales Problem Handling

For after-sales problems such as logistics progress inquiry, order abnormal feedback, product dissatisfaction, return and refund application, the customer service team will provide one-to-one exclusive processing services. We strictly implement the platform's 60-day free return, free return shipping and 5-10 day refund policies, efficiently solve all after-sales doubts and problems for users, and fully protect user shopping rights and interests.

authorized reseller Service Channel

Users can consult problems, feed back suggestions and submit complaints through the authorized reseller dedicated email of sezaneshop.it.com. Our customer service team will reply to user messages in a timely manner, efficiently handle user demands, and continuously optimize service quality according to user feedback.

 

Best Sellers

Sézane
Batia Blouse
$30.00
$150.00
$30.00
Sézane
Tomboy Shirt
from $22.00
$110.00
from $22.00
Sézane
Clyde Coat
from $35.00
$175.00
from $35.00
Sézane
Embroidered quilt - Sézane x Lucia Vergara
from $14.00
$70.00
from $14.00
Sézane
Rym Shirt
from $25.00
$125.00
from $25.00
Sézane
Pippa Dress
from $9.00
$45.00
from $9.00
Sézane
Emile Cardigan
from $32.00
$160.00
from $32.00
Sézane
Gaspard Cardigan
from $24.00
$120.00
from $24.00